Privacy Policy

Thank you for visiting www.eldersindia.com. Tharsha Ventures Private Limited (“us”, “we”, “Company” or “Tharsha” is the author and publisher of the internet resource www.eldersindia.com (“Website”) on the World Wide Web and the mobile application EldersIndia (“App”) as well as the software and applications provided by our authorized vendors, including but not limited to the software and applications on the Website/Web Portal/ App. The term “Website” includes the term “App”, wherever applicable. All terms contained hereinbelow applicable to the Website shall also be applicable to the App.

We respect the privacy of everyone who visits this Website. The confidentiality and protection of your sensitive personal information is important to us. This Privacy Policy tells you how we collect and use personal information collected by us. Please read this Privacy Policy before using the Website or submitting any sensitive personal information or data.All rights are reserved by the Company. The content, code and applications contained on this Online Platform, under the domain www.eldersindia.com are copyright protected. Website visitors may not reproduce, copy, or redistribute content or code in any form without prior written permission from the Company except for purely personal and non-commercial uses as per the Terms of Use displayed on the Website/Web Portal.

By submitting data to us through this Website’s Client Information Sheet or upon signing up on www.eldersindia.com, you and your onboarded elders (individually “user” or jointly the “users”) are accepting this Privacy Policy.

Telephone Contact

Notwithstanding your registration with ‘do not disturb’ or ‘do not call’ services, by sharing your and your dependents telephone contact number on the Website you are authorizing Tharsha, its representatives, its business partners including service providers, and their representatives, to get in touch with you by giving you a promotional call and offer you their services and products.

Collection of Information

Tharsha, its directors, employees and agents (if appointed) are required to collect certain information (which may include sensitive personal information like age or mobile contacts) from you as necessary for satisfactory completion of the service delivery to assist us in our relationship with you.

If you are unable to provide the information we need we may not be able to satisfactorily provide you with the product or service you have requested. The types of information collected can include:

  1. Personal Information
    1. At times we may request that you supply us with personal information. Generally this information is requested when you want us to provide you with information or a service. We may gather the following information:
      • Name
      • Address
      • Email address
      • Mobile phone number/ telephone number
      • Date of birth
      • Gender
      • Qualifications
      • Educational credentials
      • Permanent Account Number/Passport Number/Voter ID Number
      • Current profession/employment
      • Additional Qualifications
      • IP address, a unique identifier for your computer, cellular phones, tablets or such other device (“Devices”)
      • Address of place where your documents may be collected
      • Information which would help Tharsha determine your eligibility to avail the products and services offered
      • Information which helps Tharsha process applications made by you for particular products and services such as bank statement, income tax returns, pay slip, medical records etc. say for availing travel packages and/or needing forex services.
      • Any personal information you may provide to us or our partner’s representatives during any telephonic conversation or e-mail communication with them or during document collection by them
      • Any other information that we are required to collect.
    2. Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as personal information or sensitive personal data or information.
  2. Non-personal information
    1. At this Website, information sent by your web browser, may be automatically collected. This information typically includes the domain name (the site after the @ in your e-mail address). It may also contain your user name (the name before the @ in your e-mail address). Other examples of information collected by our server include the Internet Protocol (IP) address used to connect the visitor’s computer to the Internet, operating system and platform, the average time spent on our Website, pages viewed, information searched for, access times, websites or applications visited before and after a visitor visits our Website, and other relevant statistics. The amount of information sent depends on the settings you have on your web browser. Please refer to your browser if you want to learn what information it sends;
    2. All such information will be used to assist us in providing an effective service on this Website/Web Portal. We may from time to time supply the owners or operators of third party websites from which it is possible to link to our Website with information relating to the number of users linking to our Website from such third party websites;
    3. We also use the information which we automatically receive from your web browser to see which pages you visit within our Website, which websites you visited before coming to ours, and where you go after you leave. This is helpful to understand how our visitors use this Website. We use this information in the aggregate to measure the use of our Website and to administer and improve our Website. This statistical data is interpreted by the Company in its continuing effort to present the Website content that visitors are seeking in a format they find most helpful;
    4. (d) When you use a Device to access our Website, we may access, collect, monitor, store on your Device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your Device, which uniquely identify your Device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by us; and
    5. A device identifier may deliver information to us or to a third party partner about how you browse and use the service and may help us or others provide reports or personalized content and ads. Some features of the Website may not function properly if use or availability of device identifiers is impaired or disabled.
  3. Use of your information
    1. We collect and use your personal information in order:
      1. to provide information or interactive services through this Website to your e-mail address;
      2. to respond to the queries and/or process requests submitted by you and sharing your information with our service partners and other third parties on need to know basis, in relation to any of our services provided to you or any other information sought by you;
      3. to contact you in relation to any of our services offered on our Website/Web Portal;
      4. to process applications submitted by you through the online or offline process available on this Website, to avail any of the services provided by us;
      5. to improve our business operations and to communicate about our products, services and businesses;
      6. to provide information regarding our services and this Website, to your e-mail address or, where you wish it to be sent by post, to your name and postal address, to seek your feedback or to contact you in relation to those services offered on the our Website; and
      7. to process your requests on the Website and any possible later claims, to meet out our obligations in relation to any agreement you have with us, to resolve problems in relation to any services supplied to you, to create products or services that may compliment your needs.
    2. By using this Website for the purpose, you are voluntarily releasing information to us. Your e-mail address will be used by the Company to respond to you.
    3. In addition, we may have collected similar information from you in the past. By entering this Website you are consenting to the terms of our information Privacy Policy and to our continued use of previously collected information. By submitting your personal information to us, you will be treated as having given your permission for the processing and using of your personal data as set out in this policy.
    4. We may also send you other information about us, our Website, our newsletters, our products, sales promotions, our other Website and applications, SMS and e-mail alerts, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information you may click the “unsubscribe” link in any email that we send to you or by sending an email at admin@eldersindia.com. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. We endeavor that within 5 working days of receipt of your instruction, to cease to send you information as requested. If your instruction is unclear we may contact you for further information.
    5. All the information provided to the Website/Web Portal by you, including sensitive personal information, is voluntary. You understand that we may use certain information of yours, which has been designated as ‘sensitive personal data or information’, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. We also reserve the right to use information provided by or about the end-user for the following purposes:
      1. Contacting the users for offering new services;
      2. Contacting the users for taking service feedback;
      3. Publishing such information on the Website, including but not limited to, by way of testimonials, etc.; and
      4. Analyzing anonymized practice information for commercial use.
    6. In addition to the terms of this Privacy Policy, this section applies to all users registered with this Website:
      1. As part of the registration to avail the services offered by the Website, certain information, including sensitive personal data or information is collected from the users with their consent and may be shared with our subsidiary, affiliate companies and/or business partners;
      2. All the statements in this Privacy Policy apply to all users, and all users are therefore required to read and understand this policy set out herein prior to submitting any sensitive personal data or information on the Website, failing which they are required to leave our Website immediately;
      3. Users’ personally identifiable information, which they choose to provide on the Website, is used to help the users describe and identify themselves. This information is exclusively owned by the Website. The Website may use such information for commercial purposes and in an aggregated or non- personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
      4. Upon consent of the users, their information may be shared with our subsidiary, affiliate companies and/or business partners, when users register on our Website. Our subsidiary, affiliate companies and/or business partners may use this information to offer the users their products and services;
      5. Any personally identifiable information of the users collected through the Website is not generated by www.eldersindia.com and is provided to www.eldersindia.com by the users who wish to use the services available on our Website. www.eldersindia.com shares this information with its business partners, affiliates, etc.] on an AS-IS basis making no representation or warranty on the accuracy or completeness of the information. The Website makes every effort to capture accurate information from the users. However, the Website does not undertake any liability for any incorrect or incomplete information provided to its business partners, affiliates, etc. which may have been erroneously inputted by the users;
      6. The Website will communicate with the users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The users can change their e-mail and contact preferences by logging into their “Account” on the Website and changing the account settings;
      7. The Website may keep records of electronic communications and telephone calls received and made in relation to the services or other purposes for the purpose of administration of our services, customer support, research and development and for better listing of tutors;
      8. All our employees and business partners, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every user’s sensitive personal data and information;
      9. The Website may also disclose or transfer users’ personal and other information a user provides, to a third party as part of reorganization or a sale of the assets of the Company. Any third party to which the Company transfers or sells its assets to, will have the right to continue to use the personal and other information that users provide to us, in accordance with the Terms of Use;
      10. To the extent necessary to provide users with the services, the Website/Web Portal may provide their personal information to business partners (including third party contractors who work on behalf of or with the Company to provide users with such services), to help the Company communicate with users or to maintain the Website. Generally, these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, will have rights to use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies; and
      11. The Website will not sell/share your personally identifiable information with any third party save and except in accordance with the terms contained herein.
  4. Commitment to Information SecurityWe take appropriate measures to ensure that your information disclosed to us is kept secure, accurate and up to date. This site has reasonable security measures in place to protect the loss, misuse and alteration of the information under our control. We utilize firewalls, SSL encryption technologies, and secured server and authentication procedures for security purposes for our website.Unauthorized attempts to upload or change information (or otherwise cause damage to this Website) are strictly prohibited. However, we assume no liability for any disclosure of information due to any errors in transmission, unauthorized third party access to our website and data bases or other acts of third parties, or acts or omissions beyond our reasonable control. In the event this Website becomes aware of any security breach, we will notify you as soon as possible and take appropriate action to the best of our ability to remedy such a breach.
  5. Links to Third Party websites
    1. This Website contains links to sites outside www.eldersindia.com. The Company is not responsible for the privacy practices, the content, the authentic nature or safety of such other websites; and
    2. Our Website links to third party sites like our travel services operator or others which we do not operate or endorse. These websites may use cookies and collect your personal or non-personal information in accordance with their own privacy policies. This Privacy Policy does not apply to third party websites and we are not responsible in any manner for third party websites.
  6. Sharing your information with third parties
    1. We may pass your Personal Information including your name and address on to a third party in order to deliver the services you have requested for;
    2. We may also share your data with our affiliates or agents or vendors for providing services through the Website. You further authorise the affiliates or agents or vendors to use this information to provide services to you, directly or indirectly;
    3. We may also use your data in order to manage this Website, enable you to subsequently access parts of this Website, detect any fraud or abuses, send you information relevant to the Website or our services, and in case we have any queries;
    4. We may disclose your information to service providers under contract who help with our business operations and services offered on the Website;
    5. We may also disclose your information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with the applicable laws and regulations;
    6. We may also share your information with law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other stakeholder of the company to legal liability. We may also disclose your information if: (i) required to do so under any law for time being in force, or required to do so under any order, decree or award passed by any Court, Tribunal or any statutory authority; (ii) trying to protect against the occurrence of, or prevent actual or potential, any fraud, hacking, malware attack or unauthorized transactions or for investigating any of the aforesaid activity which has already taken place;
    7. We may also share your information with other business entities, should we undergo any corporate restructuring including any plan to merge with or be acquired by that business entity or start a joint venture. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your information);
    8. You must only submit to us or our agent or the Website information which is accurate and not misleading and you must inform us of any changes; and
    9. Under no circumstances do we rent, trade or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
  7. How long do we keep your information?We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
  8. Information placed on your computer – Cookies
    1. We may store some information such as cookies on your Device when you access our Website. Cookies are text files containing small amounts of information which we download onto your Device when you visit our Website and App for record-keeping purposes. We can recognize these cookies on subsequent visits and they allow us to remember you.
    2. A few important things you should know about our use of Cookies:
      1. We use both session and persistent Cookies. Session Cookies expire and no longer have any effect when you close your browser. Persistent Cookies remain on your device until you erase them or they expire;
      2. You are always free to decline Cookies if your web browser permits, although doing so may interfere with your use of our Website. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling Cookies;
      3. We encode and protect our Cookies so that only we can interpret the information stored in them;
      4. You may encounter Cookies from third parties, known as service providers, that we have allowed on our site that assist us with various aspects of our web site operations and services; and
      5. If you want to find out more information about cookies, go to http://www.allaboutcookies.org or to find out about removing them from your browser, go to http://www.allaboutcookies.org/manage-cookies/index.html.
    3. When you visit our Website, we collect information about your activity to track your preferences. We use this data to provide you with better services, maintain and improve our services, develop new services, provide personalized services, including content and ads. The activity information we collect may include:

      We use these cookies to give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our Website is performing so we can make regular improvements. These cookies allow us to display content relevant to you and your interests, based on the way you have used our Website previously.

  9. Changes to this Privacy Policy We reserve the right, at our discretion, to change, alter, modify, add, or remove portions from this Privacy Policy at any time so you are encouraged to review this Privacy Policy from time to time.
  10. Contacting us Questions, comments and requests regarding this Privacy Policy should be addressed to admin@eldersindia.com. You may also contact us on: 9902799332 (Monday-Friday, [9] am to [6] pm).